Refund policy

Returns
You can request a return within 14 days of receiving your order. To be eligible, the item must be unopened, in its original packaging, and in the condition you received it, with proof of purchase.

To start a return, email info@venomhaus.com with your order number. If your return is approved, we'll send instructions on where and how to send it. Items sent back without an approved return request can't be accepted.

Return shipping is paid by the customer, and a 10% restocking fee applies to approved returns.

Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us with your order number and a short video showing the package and the issue. We answer every email within 24 hours and will work with you to make it right.

Items that can't be returned
Gift cards and sale items can't be returned.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without giving a justification. The item must be in the same condition you received it, in its original packaging, with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.

Questions
Email info@venomhaus.com with any return question. We answer every email within 24 hours.